Mersea Barns - Shop & Café

Reopening Protocol

Welcome Back to Mersea Barns!

PLEASE OBSERVE THE FOLLOWING GUIDELINES FOR YOUR SAFETY.
Please maintain social distancing within our premises at all times, as per government guidelines.
Please use the hand sanitising stations provided at entrance points and throughout the building.
Face coverings must be worn indoors within our Shop and Take away areas.  Masks can be removed while you are eating at a table.  Please be kind to our staff if they ask you to put one on.

We are open every day of the week but our hours and offering may vary according to current restrictions and staffing limitations. Our opening hours are available to view on the Mersea Barns website, www.merseabarns.com.

Take Away Food and Picnics

Take away food and drinks can be ordered, purchased and collected from our Shop. Take away items MUST NOT be consumed within our café, shop or café garden areas. If you would like to stay, you are welcome to eat them as a picnic in the large play field behind our garden area.

Eating In

At the request of the Government, the names of all guests and their contact details must be recorded to allow contact tracing. Guest details will be kept securely for 21 days after which they will be destroyed.

Booking

At present, we are NOT offering pre-booking of tables.

How to Order Food

If you are eating in, you will be greeted by a member of staff in our lobby area. Please wait to be seated.  We will show you to your table and explain the ordering process. Once you are ready to order please order and pay at the Café till. Please ensure that you respect social distancing guidelines.  If payment needs to be split in your party, you will be asked to queue in a socially distanced manner. Your food and drinks will be brought to your table.

Payment should be made by contactless card payment whenever possible.

Tables

Tables are only available if you are eating in. Please sit at your assigned table. Please do not move to a different table without speaking to a member of staff. Do not move the tables. If you have a larger party, you may need to sit on separate tables.

At present, most of our café tables are outside. We have a limited number of indoor or covered tables.

At busy periods we request that tables are vacated in a reasonable time frame to allow other guests to be seated. Please consider that other people may be waiting for a table.

If the weather is bad you must not crowd into covered areas. Social distancing must be maintained.

Waiting Times

Initially our menu choices will be limited to reduce waiting times and allow our staff to work in a safe manner.

Food orders will be processed in the order that we receive them. We will do our best to get your food to you as quickly as possible, but you may need to wait a little longer than usual.

Within the building

We are operating a One-way system within the building. Entry is via our main front lobby doors. Exit from the building is via the rear lobby doors. Exit from the garden area is via the path round the outside of the building to the car park. Please observe and follow any signs within the building and outdoors.

Please ensure that if you are required to queue or wait for any reason that you observe social distancing guidelines.

If you have mobility issues, please call us for assistance.

Toilets

Our Ladies, Men’s, and disabled toilets and baby changing facilities will be open and operating within the social distancing guidelines. We may ask you to use a one-in-one-out approach to the toilets.

Please follow any signage or instructions from our staff. Please ask a member of staff if you have any questions.

Children

We ask that your children remain under careful supervision to respect social distancing for all our guests and staff.

Use of the Play Area

To keep you and children safe when using our play area please observe the following:

  1. Only one child, or two children who live together, may use the same piece of play equipment at the same time
  2. Please ensure that children do not mingle closely – the intention is that they play by themselves.
  3. No more than six children may be in the play area at the same time
  4. If there are already six children in the play area please wait outside it and stay two metres from anyone not in your household
  5. Each child must be supervised by only one adult for that child: that adult is responsible for their child and for compliance with these conditions
  6. Use of the play area is in all respects at the risk of the child’s supervising adult
  7. Please bring sanitiser or wipes to clean your child’s hands before play
  8. Do not allow your child to take any food or drink into the play area
  9. If the above is not complied with, please remove your child from the play area

Thank you for your understanding and cooperation – stay safe and keep your child safe

 

If you have symptoms of COVID-19 please do not visit Mersea Barns.
If you have been in contact with a family or household member who is unwell with the symptoms of COVID-19 please do not visit Mersea Barns for a minimum of 14 days.

We are aware that this is not business as usual, but request that you follow guidance and are patient with our staff as they adjust to a new way of working. These procedures may change as we gain experience.

Thank you for your co-operation and understanding during these difficult times.

If you have any questions or feedback, please contact us by email at info@merseabarns.com.

Mersea Barns Gluten Free Cake